your privacy matters
Privacy Policy
At Focal Point, we are committed to protecting your personal information and handling it responsibly.
This Privacy Policy explains how we collect, use, and safeguard your information in accordance with the Protection of Personal Information Act (POPIA).
who we are
Focal Point provides professional services including:
Website design and development
Branding and creative services
Digital marketing and content creation
Ongoing website support and optimisation
In providing these services, we may need to process certain personal information.
What information we collect
We only collect information that is necessary to deliver our services effectively.
This may include:
Name and surname
Email address and phone number
Company or organisation details
Project requirements and communications
Website usage data (via cookies and analytics tools)
How we collect your information
We collect information when you:
Submit a contact or enquiry form
Communicate with us via email, phone, or messaging platforms
Engage our services
Browse our website (via cookies and analytics tools)
How we use your information
We use your personal information to:
Respond to enquiries and provide proposals or quotes
Deliver agreed services
Manage client relationships
Improve our website and services
Communicate relevant updates
We process your information lawfully and only for the purpose for which it was collected.
Lawful basis for processing (POPIA)
In line with POPIA, we process your information based on:
Your consent
The performance of a contract
Legitimate business interests (such as improving our services)
Compliance with legal obligations
sharing of information
We do not sell your personal information.
We may share information with trusted third parties only where necessary, including:
Website hosting providers
Analytics services
Email and communication platforms
Payment processors (if applicable)
All third parties are required to handle your data securely and in compliance with applicable laws.
data security
We take reasonable technical and organisational measures to protect your personal information against:
Loss or damage
Unauthorised access
Unlawful processing
data retention
We retain personal information only for as long as necessary to:
Fulfil the purpose for which it was collected
Comply with legal, accounting, or reporting requirements
Your rights under POPIA
You have the right to:
Access the personal information we hold about you
Request correction or deletion of your information
Object to the processing of your data
Withdraw consent at any time
Lodge a complaint with the Information Regulator
cookies
Our website uses cookies to:
Improve functionality and performance
Analyse website traffic and user behaviour
You can manage or disable cookies in your browser settings.
Third-party links
Our website may contain links to external websites.
We are not responsible for the privacy practices of those websites.
updates to this policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page.
contact us
Email: sandyb@focal-point.co.za
Phone: 0822594240